Please read this Refund & Cancellation Policy carefully before placing any order through the Commonnext LLP Platform.
This Refund & Cancellation Policy ("Policy") governs the cancellation of orders, return of eligible products, and processing of refunds on the Commonnext LLP platform ("Commonnext", "we", "our", or "us"). This Policy applies to all customers, sellers, manufacturers, distributors, and other users of https://www.commonnext.in
By placing an order through the Platform, you agree to this Refund & Cancellation Policy, our Terms & Conditions, Privacy Policy, and all other applicable Platform policies.
Customers may cancel an order only before the seller accepts the order.
Once the seller has accepted the order, the order enters the processing stage and cannot be cancelled through the Platform.
Orders cannot be cancelled after:
Commonnext LLP reserves the right to cancel any order due to fraud prevention, payment issues, stock unavailability, legal requirements, technical errors, or any other valid business reason.
Refund requests may be approved for one or more of the following reasons:
Each refund request will be reviewed individually before approval.
All refund requests are reviewed and approved solely by Commonnext LLP.
Commonnext LLP may request additional information, including but not limited to:
Failure to provide requested information may result in rejection of the refund request.
Once a refund request has been approved by Commonnext LLP, the refund will normally be processed within 7 (Seven) Business Working Days.
Refund timelines may vary depending on:
Refunds will be credited to the original payment method used for placing the order.
Commonnext LLP is not responsible for delays caused by banks or payment service providers after the refund has been initiated.
Unless otherwise required by applicable law, refunds will generally not be available for:
Exceptions may be made where required by applicable consumer protection laws.
Unless otherwise specified by Commonnext LLP or required by law, customers are responsible for all return shipping charges, including packaging, courier charges, insurance, customs duties (if any), and associated handling fees.
Customers are advised to use a trackable shipping service when returning eligible products.
Where delivery cannot be completed because of:
any approved refund may be reduced by applicable shipping, logistics, handling, and processing charges.
Commonnext LLP may also consider the seller's observations and supporting documentation before determining the refund amount.
Orders placed by:
are considered Business-to-Business (B2B) transactions.
For B2B orders:
To protect buyers, sellers, and the Platform, Commonnext LLP reserves the right to investigate any refund request.
Refunds may be denied where:
Commonnext LLP may suspend or permanently terminate accounts involved in fraudulent refund activities.
To the maximum extent permitted by law, Commonnext LLP shall not be liable for:
The maximum liability of Commonnext LLP shall not exceed the amount actually paid by the customer for the affected order, unless otherwise required by applicable law.
This Refund & Cancellation Policy shall be governed by the laws of the Republic of India.
Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Chennai, Tamil Nadu, India.
For refund or cancellation-related queries, please contact:
Document Title: Refund & Cancellation Policy
Version: 1.0
Effective Date: 29 June 2026
Last Updated: 29 June 2026
This Policy should be read together with the Commonnext LLP Terms & Conditions, Privacy Policy, Cookie Policy, Seller Agreement, Manufacturer Agreement, Distributor Agreement, Shipping & Delivery Policy, Disclaimer, and Corporate Information (Imprint).